Privacy Policy
Introduction
Welcome to OAK. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
OAK is an open-source platform that provides AI-driven solutions while also offering premium services under a pricing model. This policy covers both the open-source and paid aspects of our platform.
Information
We primarily provide an open-source framework and do not collect personal data from users who simply download and use the open-source software. However, we do collect certain information in the following cases:
Information You Provide to Us Directly
We collect personal information when you engage with our services beyond using the open-source framework, such as when you:
• Purchase a License: If you buy a license through our payment provider, we collect billing details such as your name, email address, and payment-related information. We do not store payment details ourselves but rely on secure third-party payment processing.
• Contact Us: If you reach out for support, inquiries, or business communication, we collect your contact information and any details you provide.
• Contribute to the Open-Source Project: If you contribute code, report issues, or participate in discussions on platforms like GitHub, your public contributions and associated metadata (e.g., username, commit history) may be recorded.
Automatically Collected Data
When you visit our website or interact with our services (excluding self-hosted usage of the open-source framework), we may automatically collect:
• Usage Data: This includes information such as IP addresses, browser types, pages visited, and interactions with our website, collected through analytics tools.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve user experience and monitor website performance.
We do not collect or process any data from users who independently deploy and self-host our open-source framework unless they engage with our paid services or interact with our official platforms.
Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.
Open-Source Contributions
By contributing to the OAK open-source project, you acknowledge that your contributions (e.g., code, issues, discussions) may be publicly visible. We do not claim ownership of your contributions but may use them to improve the project.
Data Collected from Open-Source Users and Developers
We may collect minimal technical data to enhance the project, such as:
Issue reports and debugging logs (if manually submitted).
Optional usage statistics (only if explicitly enabled).
Contributor metadata from platforms like GitHub (e.g., usernames, commit history).
We do not sell or share this data beyond necessary service providers.
Third-Party Services and Dependencies
OAK may use third-party services (e.g., GitHub, analytics providers, CI/CD tools). These services have their own privacy policies, and we encourage reviewing them.
Opting Out of Data Collection
If OAK collects optional telemetry, you will have the ability to disable it through settings or configuration files. Check the project documentation for instructions.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us understand user behavior, remember preferences, and improve our services. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer required, we will securely delete or anonymize it.
International Data Transfers
Questions, concerns, or requests related to your privacy are always welcome. Our dedicated privacy team is available to provide clear, comprehensive responses and support your data management needs.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
Compliance with GDPR and EEA Data Protection Laws
If you are located in the European Economic Area (EEA), we process your personal data in compliance with the General Data Protection Regulation (GDPR). However, as an open-source framework provider, we do not collect personal data unless you engage with our paid services (e.g., purchasing a license) or interact with our official platforms (e.g., website, support, or open-source contributions).
Under GDPR, you have the following rights regarding any personal data we process:
Right to Access: You can request copies of your personal data.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can ask us to limit the processing of your personal data.
Right to Data Portability: You can request a copy of your data in a commonly used format.
Right to Object: You can object to the processing of your personal data for direct marketing or under legitimate interests.
If you wish to exercise any of these rights, please contact us at tools[at]arc-nine.com. We will respond to requests within the timeframe required by GDPR.
Any personal data that we process, including billing details for license purchases, is handled securely and only shared with third-party service providers (Payment or Hosting) in compliance with GDPR.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, contact us
Last Updated: March 18, 2025
JOIN OUR Community
Start for free, today.
Try it out
Start building
Join our Discord